Senior Career Retention Coach

About the role Manage an assigned portfolio of ex-offender career-retention cases and provide structured employment retention, coaching, intervention and re-employment assistance for the required case-management period. The incumbent engages clients, employers and relevant stakeholders, maintains accurate case records and supports sustainable employment outcomes. Key responsibilities Plan and conduct required monthly engagements with ex-offenders and employers through work-site visits, video or telephone consultations.

Monitor work adaptation, performance, attendance and other employment-retention challenges and initiate appropriate follow-up actions.

Implement required interventions promptly and escalate complex or high-risk cases.

Coach ex-offenders on workplace behaviour, resilience, communication, problem solving, work ownership and sustainable employment.

Assist unemployed clients or clients who lose employment with job search, interview preparation and re-emplacement support.

Facilitate interviews and coordinate with employers and other stakeholders where required.

Keep abreast of labour-market developments, national employment initiatives and skills-upgrading opportunities.

Act as a key liaison among ex-offenders, employers, customer, Singapore Prison Service Reintegration Officers, social service agencies and other relevant parties for assigned cases.

Maintain accurate and current case records, stakeholder interactions, statistical information and employment evidence in prescribed templates and systems.

Prepare case updates and presentations for internal, quarterly or other required case reviews.

About you Minimum tertiary-level education.

Have undertaken the relevant WSQ Career Advisory Programme or possess an equivalent/relevant qualification; Certified Career Advisor or equivalent is preferred.

Minimum 2 years of experience related to case-management services or management/support of inmates or ex-offenders.

Experience in employment services, career coaching, social services or rehabilitation is advantageous.

Case management, career coaching, employment assistance and client engagement.

Employer and stakeholder liaison, conflict resolution and timely intervention.

Accurate documentation, case reporting, data entry and audit readiness.

Strong communication, empathy, professional boundaries, resilience and judgement.

Proficient Microsoft Office, particularly Excel.