Operations Officer (Feedback management)
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Responsibilities
- Management of feedback from multiple channels
- Coordinating relevant follow-up actions with multiple parties required to address the feedback.
- Verifying work done as part of the follow-up actions.
- Conducting onsite surveillance to verify the feedback received and for enforcement purposes.
- Conducting onsite surveys.
- Conducting face-to-face engagements with feedback providers (FPs), public and pet owners on site
Requirements
- Diploma in any fields.
- Possess good writing, interpersonal and communication skills.
- Patient, attentive, approachable and customer-oriented.
- Willing to work in an outdoor environment.