Enrichment Centre Admin cum Customer Service Executive

Real heroes don't wear capes. They teach and inspire. Our students always tell us that the lessons at Writers' Guild are their favourite. That is made possible by our team of amazingly awesome teachers. However, our teachers, students and parents need the support of an equally awesome customer service cum administrative team! To our teachers, you are the real superhero with your amazing multi-tasking skills! We cannot wait for more like-minded individuals like you to join our growing family of superheroes and create more miracles with us.

Job Responsibilities

Provide strong adminstrative support to all students, parents and teachers

Ensure timely and accurate processing of all documentation

Deliver outstanding customer service experiences and forge strong relationships with customers

Listen to customer feedback and resolve issues efficiently

Generate invoices and assist in account matters

Communicate with parents and handle enquiries

Marketing of company's services or products

Requirements

Minimum qualifications> Diploma

Warm and positive personality

Can-do attitude and highly results-driven

Reflective and able to work on feedback positively

Self-driven and able to work on tight deadlines

Strong Microsoft Office (Excel;Powerpoint) and Google Form and Drive skills (Apt with using Macros)

Working Days

5 working days (3 weekdays and 2 weekends)

Weekdays: 1230-930pm ; Weekends: 830am-630pm