Field Implementation Manager

Location: Remote - must be located near major airport due to client travel Type: Full-time

About Toro TMS

We are Toro TMS , a growth-stage startup working to build the modern operating system for trucking. Our focus is squarely on building the best-in-class, end-to-end transportation management software (TMS) for bulk commodity haulers.

The Role

As Field Implementation Manager, you’ll be the face of Toro during one of the most critical moments in our client journey: going live. You’ll lead the deployment of our TMS platform at customer sites, ensuring a smooth transition from legacy systems to Toro’s modern, user-friendly solution. This role blends project management, client training, and real-time problem solving all with a people-first mindset.

What You’ll Do

Lead onsite implementations of Toro’s platform at bulk trucking terminals, dispatch centers, and warehouses

Partner with Sales, Engineering, Product and Operations to translate client goals into actionable rollout plans

Deliver hands-on training to dispatchers, drivers, and logistics managers, making tech feel approachable and useful

Troubleshoot issues in real time and adapt implementation plans to meet site-specific needs

Travel to client sites (up to 70%)

What You Bring

2-4 years of experience in a client facing role, warehousing, logistics or field-based SaaS implementation

Strong project management and client-facing communication skills

Comfort with dynamic environments and a knack for simplifying complex systems

Empathy for frontline users and a bias toward action

Willingness to travel and work hands-on with clients

Why Toro

Be part of a mission-driven team reshaping an essential industry

A culture that values clarity, warmth, and continuous improvement

Comprehensive medical, dental, and vision coverage

Unlimited PTO

401(k) policy managed by Empower