CUSTOMER SERVICE EXECUTIVE

Key Responsibilities

Respond to customer inquiries professionally via phone, email, and in person. Handle customer complaints and provide timely resolutions. Maintain accurate customer records and documentation. Process customer requests and follow up to ensure satisfaction. Coordinate with internal departments to resolve customer issues. Perform general administrative duties as assigned. Uphold high standards of customer service and professionalism. Requirements

Diploma or Degree in Business Administration, Customer Service, Communication, or a related field. Experience as a Call Center Agent, Customer Care Representative, or Administrator. Excellent verbal and written communication skills. Strong interpersonal and problem-solving skills. Proficient in Microsoft Office applications. Must be presentable, well-groomed, and professional. Ability to work under pressure and manage multiple tasks effectively. Positive attitude and strong customer service orientation.