Digital Document Service Specialist

SPS Global is seeking a detail-oriented and technology-driven Digital Document Service Specialist to support high-volume document processing and imaging operations. This role is ideal for someone who thrives in a production-focused environment, enjoys working with technology, and takes pride in delivering highly accurate work under defined service standards.

The ideal candidate demonstrates strong data entry skills, exceptional attention to detail, and a commitment to maintaining document quality, confidentiality, and operational accuracy.

Job Overview

The Digital Document Service Specialist supports digital imaging and document processing operations by classifying, indexing, and validating scanned documents while ensuring compliance with Service Level Agreements (SLAs), company procedures, and regulatory requirements.

This role plays a critical part in maintaining document accuracy, data integrity, and operational efficiency within a fast-paced production environment.

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

What You’ll Do

Document Imaging & Processing

Classify scanned documents and input information into predefined system fields

Review and validate scanned documents to ensure quality and accuracy

Match corresponding paperwork to appropriate accounts and apply established business rules

Process high-volume digital documents while meeting required SLAs and productivity standards

Data Entry & Quality Assurance

Perform fast and accurate alpha-numeric data entry

Maintain attention to detail while handling sensitive and confidential information

Verify data accuracy and resolve document discrepancies when identified

Ensure document indexing and classification standards are followed consistently

Compliance & Operational Support

Adhere to all governmental regulations, company policies, and operational procedures

Protect organizational assets and maintain strict confidentiality standards

Uphold ethical business practices and workplace compliance requirements

Assist with additional operational tasks and cross-functional support as needed

What We’re Looking For

Required

High School Diploma or equivalent

Strong attention to detail and accuracy

High-volume data entry experience

Fast and accurate alpha-numeric typing skills

Comfortable working in a production and technology-driven environment

Ability to meet deadlines and productivity standards

Strong organizational and multitasking skills

Preferred

Familiarity with document imaging or scanning software

Experience in document processing, records management, or digital operations environments

Experience working within SLA-driven production settings

Competencies

Attention to detail and operational precision

Strong typing and data entry accuracy

Adaptability and willingness to learn new technologies

Accountability and reliability

Team-oriented mindset with collaborative work style

Ability to maintain confidentiality and compliance standards

Results-driven and deadline-focused approach

Physical Requirements

Ability to sit and work at a computer workstation for extended periods

Manual dexterity for keyboard and document handling tasks

Ability to perform repetitive data entry and document processing activities

Travel: None or negligible

What We Offer

Career Growth: Opportunities to expand expertise across digital operations, document management, and business process services.

Learning & Development: A culture that supports continuous learning and technology development.

We Recognize Talent: Recognition programs available across all employee levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

Disclaimer: This job description is not intended to cover or contain a comprehensive listing of duties or responsibilities required for the role. Duties and responsibilities may change at any time with or without notice.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.

We Recognize Talent: We offer a variety of recognition programs for all levels of employees.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.