Service Management Manager

Own IT service management operations

Oversee incidents, requests, and escalations

Track service performance and IT metrics

Improve support processes and service quality

Lead and develop the service management team

Experience with scripting, APIs, and automation

8+ years in IT, with 3+ years in people management

Strong ITSM and service delivery background

Experienced in SLAs, KPIs, and incident management

Skilled in process improvement and automation

Strong stakeholder and user management skills