NOC Analyst - Cloud Operations - (24/7 Environment)

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram .

NOC Analyst

Location: Bangalore (24 / 7 Environment)

Role Summary

We are looking for a Cloud Operations & NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications. This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise.

Key Responsibilities

Monitoring & Incident Management

Monitor infrastructure, applications, and cloud platforms using tools such as New Relic, Datadog, Prometheus/Grafana, AWS CloudWatch, or GCP Monitoring

Perform real-time alert triage, validation, and troubleshooting to restore services quickly

Act as the first responder for incidents , ensuring minimal downtime and impact

Identify false positives and reduce alert noise through analysis and tuning

Incident Handling & Escalation

Own and manage high-priority incidents (P1/P2), including:

Driving incident bridges

Coordinating with cross-functional teams (SRE, CloudOps, Network, Security)

Tracking progress until resolution

Escalate complex issues with clear documentation and impact analysis

Operations & Process Execution

Execute runbooks and SOPs for standard incidents and operational tasks

Contribute to creating and improving runbooks based on recurring issues

Perform routine health checks on servers, networks, and failover systems

Maintenance & Reliability

Monitor systems during maintenance windows and validate post-change stability

Ensure redundancy mechanisms (failover, load balancers) are functioning

Monitor backups, batch jobs, and scheduled processes , resolving failures proactively

Documentation & Reporting

Maintain accurate incident records in ticketing systems (Jira/ServiceNow)

Contribute to daily/weekly operational health and performance reports

Support RCA documentation and post-incident reviews

Security Awareness

Identify potential security-related anomalies and escalate to SOC/security teams

Required Skills

Technical Skills

Experience with monitoring & alerting tools :

New Relic / Datadog / Prometheus / Grafana

Cloud monitoring (AWS / GCP)

PagerDuty or similar alerting systems

Basic knowledge of cloud environments and application availability & performance

Familiarity with firewalls and security principles

Good understanding of On Prem, Cloud Infra, VMs, EC2 Instances & EKS Clusters

Basic understanding of networking fundamentals & protocols

Operational Skills

Strong troubleshooting and analytical thinking

Experience in incident management and escalation workflows

Ability to work in a high-pressure, 24/7 operations environment

Good documentation and communication skills

Experience & Qualifications

4 - 5 years in NOC / Infrastructure Monitoring / Cloud Operations / SOC

Bachelor’s degree in IT / Computer Science or related field

Experience working in enterprise or SaaS environments preferred

Good-to-Have Certifications

AWS Certified Cloud Practitioner

Google Associate Cloud Engineer

CompTIA Cloud+

ITIL V4 or V5

CCNA

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#LI-CloudOperations SonicWall is an equal opportunity employer.

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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