Mission Operator - Field Service Representative

The future of defense will be decided by those who field intelligent machines at scale. At Scout AI, we’re developing Fury, the first robotic foundation model for defense, to give U.S. forces overwhelming, adaptable, and autonomous power across every domain. Fury enables human operators to command fleets of robots through natural language, and empowers those machines to sense, decide, and act together as one. This mission will ask everything of us: urgency, precision, and relentless work.

The Role We’re hiring a Field Service Representative to support the deployment, sustainment, and operational readiness of Scout’s autonomous systems in the field. This role is responsible for maintaining and troubleshooting deployed systems, ensuring fleet availability, and serving as Scout’s technical representative alongside customers during operations, demonstrations, and fielding events.

You will act as the front-line expert for Scout’s platforms, owning system performance in real-world environments and ensuring issues are diagnosed and resolved quickly. This role requires deep hands-on technical ability across hardware and software, strong problem-solving skills, and the ability to operate independently in dynamic and often austere environments.

You will deploy with customer teams and internal operations personnel, providing on-site support, maintenance, and technical guidance. Your work directly ensures mission readiness, system reliability, and successful customer adoption.

Responsibilities

Maintain operational readiness of deployed systems through inspections, preventative maintenance, and corrective repairs

Diagnose and troubleshoot hardware, software, and system-level issues in real-world environments; execute timely and effective repairs

Serve as the primary technical point of contact in the field, working directly with customers to resolve issues and ensure system performance

Support system installation, configuration, integration, and fielding at customer locations

Track, document, and manage maintenance actions, service logs, and system status across the deployed fleet

Coordinate with engineering and product teams to escalate issues, provide detailed feedback, and support root cause analysis

Support customer demonstrations, evaluations, and operational deployments, ensuring systems are mission-ready and professionally presented

Manage spare parts, tools, and field support equipment to minimize downtime and maintain operational continuity

Train and advise operators on system use, basic maintenance, and troubleshooting procedures

Assist in developing maintenance procedures, troubleshooting guides, and field support processes

Willing to travel 75%-100%

Qualifications

Bachelor’s degree in Engineering (Mechanical, Electrical, Aerospace, or related field) or equivalent hands-on experience

3+ years of experience maintaining, troubleshooting, or supporting complex electromechanical, robotic, or autonomous systems

Strong troubleshooting skills across mechanical, electrical, and software systems

Experience diagnosing issues in the field and independently driving resolution under time pressure

Ability to interface directly with customers and represent the company in operational environments

Experience documenting maintenance actions, system issues, and service activities in a structured manner

Comfortable working in field environments with frequent travel and extended deployments (50-75%+)

Strong communication skills and ability to translate technical issues into clear, actionable insights

Why Join Scout

Work on the world’s most important frontier, ensuring U.S. and allied dominance in the age of intelligent machines

Be a core part of a team building the first defense-specific robotic foundation model

Collaborate with some of the top engineers in autonomy, AI, and national security

See your work deployed on real systems

Help define the future of intelligent defense systems

Backed by Draper Associates, Booz Allen Ventures, and other top investors

Benefits

Competitive base salary and bonus

Meaningful equity

Premium medical, dental, and vision plans with $0 paycheck contribution

Per diem for remote travel

Competitive PTO and company holiday calendar

Unlimited AI tokens

Catered lunch daily and fully stocked kitchen

EV charging

Relocation assistance (depending on role eligibility)

The stated salary range below represents an estimated base pay only and reflects consideration of multiple compensation factors. Final salary offers may differ depending on factors including, but not limited to, relevant experience or training background, specialized skills, and business needs. Most full-time positions also include highly competitive equity awards, which form part of Scout AI's overall compensation package. In addition, Scout AI provides comprehensive, top-tier benefits to full-time employees.

US Salary Range $85,000 — $140,000 USD