IT Support Engineer / Desktop Support Specialist (L1/L2)

about the job. Deliver Tier 1 and Tier 2 IT support for end-user devices, including desktops, laptops, mobile hardware, and peripherals, ensuring resolution within SLA targets. Oversee ticket lifecycle management within the ITSM platform while tracking recurring incidents to support root-cause analysis and service improvements. Administer daily operations, managing device onboarding, software deployment, OS patching, and compliance health checks. Enforce endpoint security protocols, access provisioning, device hardening, and audit evidence gathering while escalating potential security incidents. Support daily IT BAU operations, asset tracking, enterprise systems and basic network infrastructure alongside external vendors. skills and experiencerequired. Minimum 1 year of IT work experience, with a relevant degree or diploma in computer science or computer engineering To apply online please use the apply function, alternatively you maycontact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)