Audit Operation Specialist

在启迈（QIMA），我们致力于为客户提供智能解决方案以制造值得信赖的产品。 我们在100多个国家开展业务，服务于消费品、食品和生命科学行业，帮助超过30,000个品牌、零售商、制造商和种植商实现质量卓越。我们将现场专业知识与数字解决方案结合起来，为质量与合规数据提供准确、透明和智能化的解决方案。

Key Responsibilities

Client Assessment & Onboarding ·  Conduct client assessments by strictly following internal SOPs ·  Assist in collecting, reviewing, and organizing client documentation ·  Support the onboarding process for new clients

Account Management ·  Handle client account setup, activation, and updates in internal systems ·  Create and maintain audit bookings accurately and on time ·  Keep client records organized and up to date

Client Communication & Operational Support ·  Handle client inquiries and requests in a timely, professional, and solution-oriented manner ·  Deliver day-to-day operational support to assigned client accounts ·  Proactively identify potential issues and escalate to senior team members when necessary ·  Maintain clear and consistent communication with clients to ensure smooth operations

Payment & Invoice Support ·  Assist in payment tracking, invoice mapping, and basic reconciliation ·  Follow up with clients on invoice-related matters under supervision ·  Ensure invoicing records are accurate and up to date

Education ·  Bachelor's degree in any discipline (Business, Finance, International Trade, English, or related fields preferred) ·   Fresh graduates are welcome  – no prior work experience required ·  Internship experience in customer service, admin, or operations is a plus

Skills & Competencies ·  Good communication skills in both  English and Mandarin  (written and verbal) ·  Basic proficiency in Microsoft Office (Excel, Word, Outlook) ·  Attention to detail and willingness to follow SOPs and procedures ·  Ability to learn quickly and adapt to new systems and processes

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