Customer Success & Sales Specialist

About iLab.dental iLab.dental is a UAE-based software company providing an all-in-one dental laboratory management platform. We help dental laboratories streamline their operations, manage cases, communicate with clinics, and improve their daily workflows.

We are looking for a proactive, customer-oriented professional to join our team and help customers get the most out of iLab.dental while supporting our sales and customer acquisition efforts.

Responsibilities Respond to customer enquiries through our support platform, email, and social media channels.

Provide online product demonstrations to prospective customers and explain iLab.dental ’s features and benefits.

Guide new customers through onboarding, account setup, and initial product configuration.

Train customers on how to use the platform effectively.

Follow up with prospective customers after demonstrations and help convert qualified leads into paying subscribers.

Assist existing customers with general product questions and coordinate technical issues with the relevant team.

Monitor customer adoption, follow up with inactive customers, and help improve customer retention.

Maintain accurate records of customer interactions, sales leads, demos, and onboarding progress.

Collect customer feedback and communicate feature requests and recurring issues to the product team.

Maintain a professional and helpful tone in all customer communications.

Requirements Excellent written and spoken English.

Strong communication, interpersonal, and customer service skills.

A customer-focused mindset with the ability to understand and resolve customer concerns.

Confidence in conducting online demonstrations and explaining software features.

Good organisational skills and the ability to manage multiple conversations and follow-ups.

Basic technical aptitude and willingness to learn a SaaS product.

Comfortable using online communication tools, CRM systems, and support platforms.

A proactive attitude, accountability, and the ability to work independently in a remote environment.

Reliable internet connection and a suitable remote working setup.

Preferred qualifications: Previous experience in customer support, customer success, sales, or SaaS onboarding.

Experience following up with leads and converting prospects into customers.

Familiarity with social media customer engagement.

Experience with dental clinics, dental laboratories, or healthcare software is a plus.