Collection Analyst [CO Collection]

We are looking for a highly skilled Collection Analyst to join our Collections team.

We're launching a new business line in Colombia and looking for a senior analyst who will help build the entire Collections function from the ground up. In this role, you'll work closely with the Collection Lead to design collection processes, define data requirements, launch reporting from scratch, and continuously improve collection performance through analytics and experimentation. This is an excellent opportunity for someone who enjoys building new processes, takes ownership beyond dashboards, and wants to have a direct impact on business results from day one.

Challenges that await you:

Design, execute, and evaluate A/B tests and other experiments to identify the best strategies for improving repayment rates, agent productivity, and customer contact efficiency

Develop and refine performance metrics, agent incentive models, and operational KPIs

Collaborate with Product, Risk, and Operations teams to identify growth opportunities, test process changes, and measure business impact

Build and automate data pipelines, dashboards, and monitoring systems to ensure timely, actionable insights

Forecast performance and model financial outcomes to support decision-making in collection strategies and resource allocation

Communicate findings clearly to non-technical stakeholders and translate data into business actions

What makes you a great fit:

3+ years of experience in Data Analytics, Collection Analytics, CRM Analytics, Risk Analytics, or a similar analytical role

Strong SQL skills and experience working with large datasets

Experience building dashboards and reports using BI tools such as Tableau, Superset, Power BI, or similar

Understanding of data validation, data quality checks, and analytical reporting

Hands-on experience working with cross-functional teams, including Product and Engineering

Experience designing or improving business processes, not only reporting on them

Strong communication skills and ability to translate business requirements into analytical solutions

Self-driven, proactive, and comfortable taking ownership in a fast-paced environment

B1 or higher English level for communication within an international team

Your bonus skills:

Experience in fintech, lending, banking, collections, or CRM analytics

Python for data analysis and automation

Experience designing and evaluating A/B tests

Experience launching new products or business processes from scratch

Familiarity with predictive modeling or machine learning for customer segmentation, communication optimization, or collections strategies

Previous leadership or mentoring experience

Our ways of working:

Innovative Spirit: A commitment to creativity and groundbreaking solutions

Honest Feedback: valuing open, transparent communication

Supportive Team: a strong, collaborative community

Celebrating Achievements: recognizing our wins together

High-Tech Environment: a team full of smart and ambitious people who challenge the status quo of traditional finance

Our benefits:

Relocation support to one of our hubs — Columbia, Serbia, Cyprus, or Spain — with assistance for the employee and their family

Flexible work from one of our offices or remote

Healthcare Coverage

Education Budget: language lessons, professional training, and certifications

Wellness Budget: mental health and fitness activity reimbursements

Vacation policy: 20 days of annual leave and paid sick leave