Relationship Manager - HNI Customers - Paytm Money Ltd
Job Description: Role: Relationship Manager – MTF HNI Segment
Objective of the Role
Drive growth, acquire new customers, activation, and retention of HNI MTF clients by building strong relationships, improving engagement, and increasing capital deployment across the MTF book.
Key Responsibilities
- HNI Client Engagement
Own a portfolio of HNI MTF clients Drive regular engagement through calls, messages, and structured outreach Educate clients on MTF usage, leverage opportunities, and platform features
- Revenue & Book Expansion
Increase MTF utilization among assigned clients Identify upsell opportunities across equity + MTF Improve wallet share per client
- Activation & Retention
Reactivate dormant HNI users Reduce churn in high-value segments Ensure consistent usage of MTF facility
- Relationship Management
Act as single point of contact for assigned HNI users Resolve queries in coordination with support/product teams Build trust and long-term engagement
- Market Intelligence
Gather user feedback and competitive insights Share patterns from HNI cohort behavior with product/growth teams
Desired Profile Experience in brokerage, wealth management, or trading platforms preferred Strong communication and persuasion skills Comfort with high-frequency client interaction Execution-focused and target-driven mindset
KPIs for Success Increase in MTF activation rate among HNI users Acquire new HNI customers Growth in average book size per HNI client Improvement in retention / reduced churn in HNI cohort Revenue contribution from managed cohort