Implementation and Operations Manager (Clinical Research)

Role Summary

The Implementation Project Manager leads the deployment of Oncoshot’s solution into partner hospitals, combining project management discipline with hands-on clinical research understanding. This role owns the rollout end-to-end, from onboarding planning and stakeholder alignment, data integration, go-live, and post-deployment support, making sure each hospital can use the platform effectively within their real research and operational environment.

Because this person understands clinical research from the inside, the candidate can speak credibly with hospital research teams and principal investigators, anticipate operational realities, and shepherd deployments through the clinical, governance, and IT hurdles unique to hospitals. Working closely with the core development team, the Implementation and Ops Manager turns a signed partnership into a live, adopted deployment. Success is measured by on-time, high-quality hospital go-lives, strong adoption, and a smooth transition into steady-state operations.

Following project implementation, the role transitions into an operations capacity at the partner hospital. The candidate will supervise the onboarding of studies onto the platform, redesign the hospital’s pre-screening workflow, and roll out a more efficient pre-screening process, making sure the deployment continues to deliver measurable value to the site’s research teams after go-live.

Key Responsibilities

• Own hospital deployments end-to-end: Lead the full implementation lifecycle for each partner hospital from planning, configuration, data integration, testing, go-live, and post-launch stabilisation.
• Build the deployment plan: Define scope, milestones, timelines, resourcing, and risks for each rollout, and drive delivery against the plan across internal and hospital teams.
• Bridge clinical research and delivery: Use clinical research experience to align the deployment with real hospital study and operational workflows (feasibility, pre-screening/screening, consent, data capture, follow-up).
• Manage hospital stakeholders: Serve as the primary point of contact for hospital research, clinical, governance, and IT stakeholders; manage expectations and keep everyone aligned.
• Coordinate across internal teams: Work with the Product Delivery Manager and core development team to sequence configuration, integration, and capability needs for each site.
• Navigate governance & compliance: Shepherd deployments through hospital data-governance, ethics/IRB, security, and IT-approval processes, ensuring compliance throughout.
• Drive adoption & training: Plan and deliver onboarding, training, and change management so hospital users (including CRCs) adopt the platform successfully.
• Track, report & de-risk: Monitor deployment KPIs, surface risks and blockers early, and report status clearly to internal leadership and hospital sponsors.
• Feed learnings back to product: Capture deployment learnings and hospital needs and channel them to the Product Delivery Manager and core development team to improve the product and rollout playbook.
• Supervise study onboarding (post-implementation): Oversee the onboarding of new and ongoing studies onto the platform after go-live, including study set-up, eligibility criteria configuration, and validation with study teams and principal investigators, ensuring studies are onboarded accurately, consistently, and on schedule.
• Redesign the pre-screening workflow: Map and assess the hospital’s current pre-screening process end-to-end, identify bottlenecks, manual steps, and duplication, and redesign the workflow with research teams, CRCs, and investigators so it takes full advantage of the platform.
• Roll out an efficient pre-screening process: Lead the rollout of the redesigned pre-screening process across the hospital, including SOPs, user training, change management, and phased adoption, and track improvements in efficiency (e.g., time to identify eligible patients, CRC effort, and pre-screening throughput).

Preferred Qualifications

• Bachelor’s or Master’s degree in Life Sciences, Nursing, Health Informatics or a related field.
• 3+ years in project/implementation/delivery management, ideally deploying software or solutions into hospitals or healthcare settings.
• 5+ years hands-on clinical research experience (e.g., as or alongside a CRC/CRA, or in study operations), with a working understanding of trials feasibility, pre-screening and recruitment process and/or conduct of real-world evidence studies.
• Proven track record delivering complex, multi-stakeholder implementations on time and to scope.
• Experience in process improvement or workflow redesign within clinical research or hospital operations (e.g., Lean, Six Sigma, or similar methods), ideally involving patient pre-screening or recruitment.
• Familiarity with hospital environments including clinical research workflows, data governance, ethics/IRB, and IT/security approval processes.
• Working knowledge of clinical research and health data systems (e.g., EDC, CTMS, EMR/EHR) and integration concepts.
• Project management certification (e.g., PMP, PRINCE2, Agile/Scrum), GCP certification and clinical research coordinator/professional certifications are advantages.

Core Competencies

• Deployment ownership: Drives implementations from kickoff to go-live, holding scope, schedule, and quality together under real-world constraints.
• Clinical research fluency: Understands clinical studies, coordinators, and site workflows well enough to earn hospital trust and anticipate operational realities.
• Stakeholder management: Aligns clinical, governance, IT, and commercial stakeholders across both hospital and Oncoshot teams.
• Structured execution: Plans rigorously, manages risks proactively, and keeps complex multi-party rollouts on track.
• Change & adoption: Designs training and change management that turn a deployment into genuine day-to-day adoption.
• Process improvement: Analyses existing clinical research workflows, redesigns them for efficiency, and embeds the improved process into day-to-day hospital operations.
• Communication & influence: Communicates clearly across clinical and technical audiences and drives decisions without direct authority.

Success Measures (First 6 Months)

• Delivered at least one hospital deployment to go-live on time and on scope with quality.
• Established a repeatable deployment playbook (plan, milestones, governance steps, training) that speeds up future rollouts.
• Established a structured process for onboarding studies onto the platform, with the first studies onboarded post go-live under the candidate’s supervision.
• Redesigned the hospital’s pre-screening workflow with site stakeholders and begun rolling out the improved process, with baseline and early efficiency metrics in place.
• Built strong working relationships with key hospital research, governance, and IT stakeholders at priority sites.
• Positive feedback from hospital sponsors and internal teams on delivery, communication, and handover to steady-state operations.

Working Model

• Location & arrangement: Hybrid working, based in Singapore or Australia, with regular on-site presence at partner hospitals during deployments and operation mode.
• Site engagement: Significant, direct engagement with hospital teams throughout onboarding, go-live, and stabilisation.
• Team structure: Works cross-functionally with the Product Delivery Manager, core-development team, Clinical Research Operations, and commercial/customer teams.
• Cadence: Operates within Oncoshot’s Agile delivery rhythm and per-hospital deployment timelines, managing multiple rollouts in parallel.