Operations Manager For call Center
Krav:Lead
We are Hiring: Operations Manager ????
Location: Fifth Settlement, New Cairo
About the Role:
We are looking for a results-driven Operations Manager to lead and manage our Call Center operations during the overnight shift.
Key Responsibilities:
- Plan, manage & supervise daily Call Center Operations
- Monitor team performance and ensure Targets & KPIs are met
- Coach, train and motivate team leaders and agents
- Handle escalations and ensure smooth workflow
- Implement processes to improve productivity and quality
- Prepare daily/weekly performance reports
What We Offer:
- Competitive Salary
- Medical Insurance
- Career Growth & Promotion Opportunities
- Stable work environment
Requirements:
- 2+ Years experience in Call Center Field in a supervisory/leadership role
- Proven experience handling US / English Accounts is a must
- Strong Leadership, Communication & Problem-solving skills
- Ability to work under pressure and meet deadlines
- Excellent English communication skills
- Male Candidates Only
- Overnight Shift: 7:00 PM – 4:00 AM
- Location: Fifth Settlement - Must be able to commute