SCM Customer Experience Agent

As a Planning Agent at Maersk VNGSC, you will be responsible for delivering exceptional service to customers throughout their journey with Maersk SCM. You will act as a key liaison among shippers, carriers, internal teams and customers, ensuring smooth communication, timely resolution of cases, and compliance with operational standards as well driving service quality...

Qualifications & Requirements

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.
• 6 months – 3 years of experience in customer service, logistics, or administrative support (internships accepted).
• Strong communication skills in English (written and verbal); additional languages are a plus.
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint).
• Detail-oriented, proactive, and...