AI/ML Engineer — Agentic AI Systems
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
AI/ML Engineer — Agentic AI Systems
Locations: Toronto Employment Type: Full-time
Why Kaseya?
Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a highimpact role.
Join the Kaseya growth rocket ship and see how we are #ChangingLives!
Job Summary
We’re hiring AI/ML Engineers to build the intelligence layer of the Kaseya Intelligence Platform, an agentic AI runtime designed to automate IT operations for Managed Service Providers. This hands-on role combines applied machine learning, agent orchestration, behavioral anomaly detection, and production software engineering. You’ll build AI systems that interpret operational signals, coordinate actions across vendor platforms, and operate safely and predictably under real production conditions.
Roles & Responsibilities
Build agentic AI workflows that interpret PSA and RMM signals, coordinate vendor API calls, and support automated decision-making across customer environments
Develop behavioral anomaly detection models using workflow activity, credential usage, tool-call sequences, and cross-platform interaction patterns
Implement detection signals for scope escalation, abnormal decision paths, unexpected tool usage, and output-volume anomalies
Build evaluation harnesses and benchmark pipelines to measure model and agent quality, latency, reliability, and safety
Translate relevant machine learning and systems research into tested production implementations
Contribute to OpenAPI-based connector generation and integration workflows across MSP, security, and IT management platforms
Integrate AI workloads with durable execution platforms to support retries, partial failures, recovery, and long-running workflows
Partner with Platform, Security, and Product teams to implement monitoring, fallbacks, permissions, guardrails, and auditability for AI-powered features
Required Qualifications
Experience developing and operating production AI or machine learning systems using Python or a comparable programming language
Experience building LLM or agent workflows using LangChain, LlamaIndex, or a similar orchestration framework
Experience integrating Amazon Bedrock, OpenAI, Vertex AI, or another model provider into production applications
Experience building evaluation harnesses, benchmark pipelines, or automated tests for model or agent behaviour
Experience implementing techniques from machine learning or systems research in production software
Preferred Qualifications
Experience with behavioral anomaly detection, time-series analysis, statistical baselining, or outlier detection
Experience building event-driven systems using Kafka or similar messaging technologies
Experience with Temporal or another durable workflow orchestration platform
Experience with ClickHouse or another columnar data store used for analytics workloads
Experience building API integrations, OpenAPI-based tooling, or connector-generation pipelines
Experience with workflow automation, enterprise security products, MSP tooling, or IT operations platforms
Compensation Range
The base salary range for this job is CAD $160,000 – $240,000 / year.
An individual’s base pay depends on various factors including geographical location and review of experience, knowledge, skills, and abilities of the applicant. At Kaseya, certain roles are eligible for benefits and additional rewards. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
Additional Information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.