Store Manager/ Assistant Store Manager (Bangkok)

Key Responsibilities

1.Customer Service -Deliver excellent customer service and maintain high service standards. -Handle customer enquiries and complaints professionally. Ensure team grooming and presentation meet company standards.

2.Sales & Commercial -Drive store sales, KPIs, and profitability. -Analyse sales and trade reports to identify opportunities and improve performance. -Maximise sales through effective product, kiosk, and inventory management.

3.Visual Merchandising -Maintain JD Sports visual merchandising and store presentation standards. -Ensure new arrivals, promotions, pricing, and displays are executed correctly.

4.People Leadership & Development -Lead, motivate, and develop the store team. -Provide coaching, training, and performance feedback. -Support recruitment, onboarding, and internal career progression.

5.Store Operations -Ensure smooth daily store operations and compliance with company policies. -Manage rostering, stock, health & safety, loss prevention, and store administration. -Identify opportunities to improve efficiency and productivity.

Qualifications: Minimum 5 years of experience in retail operations, with supervisory or management experience. Proven experience managing a fast-paced retail environment. Strong leadership and people management skills. Passion for retail, customer service, and developing high-performing teams. Commercially driven with a strong understanding of sales performance and KPI management. Excellent communication, interpersonal, and problem-solving skills. Ability to communicate, influence, and build relationships with stakeholders at all levels. Strong analytical skills with the ability to interpret retail reports and make informed business decisions. Innovative, proactive, and customer-focused mindset. Confident, energetic, and highly motivated. Flexible to work shifts, weekends, and public holidays. Bilingual in English and Mandarin to effectively engage with customers, store teams, and business stakeholders. Experience within sports, fashion, or lifestyle retail industries. Familiarity with Oracle reporting systems and retail operational tools. Experience working in KPI-driven retail environments.