Systems Executive, Intelligent Platforms 12 hours shift

Job Description

The Comcenter Operations Level 1 Operator is responsible for ensuring smooth day-to-day AMHS operations, performing fault rectification, and maintaining operational efficiency. This role involves working in 12-hour shifts, preparing log reports, and consolidating monthly performance reports to ensure seamless communication and operational continuity. Responsibilities 1.Operations and Monitoring

• Perform Level 1 operational tasks, including monitoring systems and equipment for abnormalities.
• Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents.
• Escalate complex or unresolved issues to Level 2 teams or appropriate personnel.

1. Fault Rectification

• Diagnose and troubleshoot basic system faults and technical issues.
• Apply corrective measures to restore normal operations within defined timelines.
• Collaborate with internal teams to resolve recurring or critical issues.

3.Reporting and Documentation

• Maintain accurate and detailed operational log reports during shifts.
• Consolidate and prepare comprehensive monthly reports summarizing key operational metrics, fault trends, and resolutions.

4.Communication and Coordination

• Act as a point of contact during operational shifts for updates, escalations, and notifications.
• Ensure seamless handover of duties and information between shifts.

1. Compliance and Standards

• Adhere to organizational and regulatory standards for system operations and fault management.
• Participate in periodic reviews and audits of operational processes.

Requirements

• Education: Minimum ITE Information Technology, Telecommunications, or related fields.
• Experience: Prior experience in system monitoring, operations, or technical troubleshooting is an advantage

Qualifications

• Strong analytical and problem-solving skills.
• Proficiency in using monitoring and reporting tools.
• Effective communication skills for coordination and reporting.
• 12-hour rotating shifts (day/night) to ensure 24/7 operational coverage.
• Fast-paced environment requiring attention to detail and adaptability.