Assistant Outlets Manager

Summary

Description - External

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach Resort & Spa is looking for an Assistant Outlets Manager who is excited, qualified, hard-working, individuals with a passion for hospitality and a commitment to superior guest service. Experience with Micros is beneficial but not required. The Assistant Outlets Manager is responsible for ensuring the smooth and efficient operation of the dining area in a restaurant, overseeing the dining room staff, maintaining a high level of customer service, and ensuring an exceptional dining experience for all guests. The role involves managing daily operations, coordinating with other departments, and implementing strategies to enhance the overall dining room experience.

Duties and Functions

Adheres to all company safety and sanitation policies and procedures

To ensure that all perishable items used behind the bar are labeled/dated and responsible for rotating and throwing away to maintain quality control

Works as part of a team

Portrays a positive friendly and professional attitude at all times, always smiles and greets guests warmly and genuinely

Provides prompt, professional, friendly, and personalized service to our guests

Provides help and support to all fellow colleagues

Performs opening side work and set up station

Attends and participates in any training sessions, department meetings

Provides professional and exceptional food and beverage service

Listens to guests and anticipates their needs

Responds to guests' questions and their needs

Proper serving of wine and alcohol (with awareness)

Properly executes closing procedures

Completes closing side work for specific table sections

Provide exceptional customer service by greeting and engaging with guests, ensuring their needs are met throughout their dining experience.

Resolve customer complaints or concerns promptly and in a professional manner.

Maintain a welcoming and comfortable atmosphere in the dining room.

Recruit, train, and supervise dining room staff, including servers, hosts/hostesses, and bussers.

Develop and implement training programs to enhance staff knowledge and service skills.

Schedule and assign duties to staff, ensuring adequate coverage during peak hours.

Conduct regular performance evaluations and provide feedback to promote growth and development.

Oversee the daily operations of the dining room, including seating arrangements, reservations, and table turnover.

Monitor and manage table rotations to optimize seating capacity and minimize wait times.

Collaborate with the kitchen and bar staff to ensure timely and coordinated service delivery.

Maintain inventory of dining room supplies, such as utensils, glassware, and linens, and coordinate restocking as needed.

Uphold high standards of food quality, presentation, and service consistency. Resolve guests' issues with their orders.

Ensure compliance with health and safety regulations, including food handling and sanitation procedures.

Conduct regular inspections of the dining area to maintain cleanliness and organization.

Monitor and enforce compliance with company policies and procedures.

Implement strategies to attract and retain customers, such as special promotions, events, or loyalty programs.

Collaborate with the marketing team to develop marketing materials and campaigns to promote on-premises dining

Qualifications

Minimum of four (2) years or more of progressive Hotel experience years F&B Management experience

A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field;

Ability to speak a second Language fluently will be considered an asset.

Excellent proficiency with Microsoft Suite applications

Refined verbal and written communication skills;

Physically agile, ability to stand or walk for long periods of time;

Excellent time management and organizational skills;

Excellent problem-solving skills;

Well-groomed, professional appearance

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

Full flexibility, including the ability to work weekends and holidays and a varied schedule

A true desire to understand and anticipate the needs of others in a fast-paced environment

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service.

Wine and spirit knowledge

A valid food badge.

As an Andaz Miami Beach Resort & Spa colleague, you will enjoy the following benefits:

Free room nights, Discounted and Friends & Family Room Rates

Medical, Dental, and Vision Insurance with only a 30-day waiting period!

401K with company match

Generous Paid Time Off

Paid Family Bonding Time and Adoption Assistance

Tuition Reimbursement

Employee Stock Purchase Plan

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami's first Andaz luxury lifestyle resort - Apply now!