Client Account Manager

Responsibilities:

Serve as the primary point of contact for assigned client accounts, ensuring exceptional service delivery. Build and maintain strong client relationships while identifying opportunities to grow existing accounts through upselling and cross-selling. Identify and pursue new business opportunities to support revenue growth. Understand client objectives and translate briefs into clear, actionable deliverables for internal teams. Coordinate with creative, strategy, digital, and production teams to ensure projects are delivered on time, within scope, and to a high standard. Prepare proposals, presentations, reports, and other client-facing documentation. Monitor account performance, project timelines, budgets, and revenue targets. Proactively address client concerns and provide solutions that enhance client satisfaction and retention. Stay informed on industry trends and competitor activities to provide strategic recommendations to clients.

Requirements:

Bachelor’s degree in Marketing, Mass Communication, Business Administration, or a related field. 3–5 years of experience in client account management, account servicing, or business development within a creative, advertising, digital, or integrated marketing communications agency. Proven experience managing client relationships, preparing proposals, and achieving revenue targets. Strong understanding of marketing communications, including digital marketing, branding, social media, media planning, and experiential marketing. Excellent communication, presentation, negotiation, and stakeholder management skills. Strong organizational skills with the ability to manage multiple accounts in a fast-paced environment.