Veterinary Manager - Specialty Medicine
Lead Advanced Veterinary Care. Drive Operational Excellence. Inspire Teams.
Friendship Hospital for Animals (FHA), a premier AAHA-accredited specialty hospital in Washington, DC, is seeking a strategic, people-focused Specialty Manager to lead our advanced medical departments.
This is a high-impact leadership role designed for an experienced veterinary operations professional who thrives at the intersection of clinical excellence, team development, and operational performance.
You will play a critical role in shaping the future of specialty care—partnering with top-tier specialists and hospital leadership to deliver exceptional patient outcomes, elevate team engagement, and drive sustainable growth.
Position Overview
The Specialty Manager provides operational leadership across all specialty departments, ensuring seamless workflows, strong financial performance, and an outstanding client and patient experience.
Working closely with the Managing Director, Practice Manager, Clinical Leadership, and hospital team, you will align medical excellence with operational discipline to support a high-performing hospital environment.
Key Responsibilities
Operational Leadership
Oversee day-to-day operations across specialty departments
Optimize scheduling, patient flow, and case coordination
Identify and resolve operational inefficiencies and bottlenecks
Lead implementation of new services, technologies, and workflows
People & Culture Leadership
Directly manage department leads, supervisors, and support staff
Lead hiring, onboarding, training, and performance management
Develop future leaders and strengthen leadership bench
Foster a culture of accountability, collaboration, and continuous growth
Partner with HR on employee relations, engagement, and retention
Financial & Business Performance
Manage labor, productivity, and staffing models aligned with hospital goals
Monitor scheduling efficiency, overtime, and resource allocation
Partner with leadership on budgeting and financial tracking
Identify opportunities to improve revenue, efficiency, and cost control
Quality of Care & Client Experience
Ensure exceptional patient care and client service standards
Support implementation and adherence to clinical protocols
Monitor client feedback and lead service recovery initiatives
Maintain compliance with hospital policies and regulatory standards
Collaboration & Strategic Alignment
Partner closely with specialists and clinical teams
Collaborate across departments within specialty, the ER/ECC and Primary Care clinical teams as well as non-clinical teams such as CSR, Inventory and Facilities
Communicate clearly and consistently across all levels of the organization
Participate in hospital leadership meetings and strategic initiatives
What We’re Looking For
3+ years of experience in hospital operations/management within veterinary specialty and/or emergency medicine (required)
Proven leadership experience managing teams and driving performance (required)
Strong understanding of specialty hospital workflows
Demonstrated financial and operational acumen (labor management, productivity)
Excellent communication, organizational, and problem-solving skills
A collaborative, people-first leadership style with a commitment to excellence
What We Offer
Competitive compensation package
Medical, dental, vision, HSA/FSA
Generous PTO and CE allowance
401(k) with company match
Life insurance
Commuter/Metro benefits (convenient DC location)
Employee pet care discounts
A collaborative, inclusive culture focused on learning, growth, and teamwork
Why Join Friendship Hospital for Animals?
At FHA, you’ll work alongside some of the most respected professionals in veterinary medicine in a hospital that values innovation, compassion, and continuous improvement.
We are committed to creating an environment where individuals can grow as leaders, contribute meaningfully, and deliver the highest standard of specialty care—while supporting one another along the way.
Equal Opportunity Employer
Friendship Hospital for Animals celebrates diversity and is committed to fostering an inclusive workplace for all team members. US Pay Range $95,000 — $120,000 USD