Customer Service Manager

Key Responsibilities Manage and oversee the daily operations of the Customer Service team.

Monitor team performance and ensure service KPIs are achieved.

Handle escalated customer complaints and provide effective solutions.

Train, coach, and motivate customer service representatives.

Develop and implement customer service policies and procedures.

Prepare performance reports and recommend process improvements.

Collaborate with other departments to enhance the customer experience.

Ensure a professional and customer-focused work environment.

Requirements Bachelor's degree in Business Administration or a related field.

Minimum 7 years of experience in Customer Service.

Previous experience as a Customer Service Manager is required.

Strong leadership and team management skills.

Excellent communication, problem-solving, and interpersonal skills.

Good organizational and reporting skills.

Residents of Tanta only.

Location Tanta, Egypt