Senior Workforce Management

• Closely monitor daily BPO performance, take action internally & externally to achieve SLA. Process daily/monthly booking to Vendors & resolve related BPO incidents in assigned areas.
• Frequent meeting/analysis/review/build relationships with Vendors and internal stakeholders to ensure smooth business operations.
• Work with related teams to investigate/resolve issues/incidents related to BPO/staff from vendors.
• Proactively work...

• Min 4+ years of experience in workforce management or related roles.
• Solid communication and stakeholder management skill, both internally and externally.
• Data and SOP-driven, with strong problem-solving and decision-making abilities.
• Thrives in fast-paced settings, delivering results under pressure and within tight deadlines.
• Willing to be hands-on with solid project management and execution abilities.

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