client support representative - systems

Your tasks

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.
• Provide customer service.
• Manage incidents.

Requirements

Education College/CEGEP. or equivalent experience.

Personal suitability

• Accurate.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Judgement.
• Organized.
• Team player.
• Ability to multitask.
• Time management.

Screening questions Do you have experience working in this field?.

1 year to less than 2 years.

Other

Employment terms options Early morning.

Employment terms options Morning. Overtime available.

Support for persons with disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.).
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities .

Support for newcomers and refugees

• Supports newcomers and/or refugees with foreign credential recognition.
• Does not require Canadian work experience.

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth.

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .

Support for mature workers

• Applies hiring policies that discourage age discrimination .
• Provides staff with awareness training to create a welcoming work environment for mature workers .