House & Hospitality Manager

Athena Group Advisors

Athena Group Advisors (“Athena”) is the dedicated multi-family office of an investment firm.

Position Overview

Athena is seeking a House & Hospitality Manager to join our dynamic and expanding team. This role reports to the Director of Property Management.

Candidates must be familiar with family office / UHNW and high-net-worth clients and possess the ability and resourcefulness to proactively manage their day-to-day responsibilities and actively solve problems to achieve high-impact desired results. With the support of the firm, you’ll have the opportunity to develop and pursue creative approaches to resolve client issues.

The House & Hospitality Manager is responsible for the comprehensive oversight of luxury residences and related assets for multiple clients. This role ensures each property is maintained to five-star hospitality standards while managing staff, vendors, budgets, maintenance, and special projects. The House & Hospitality Manager serves as the primary operational point of contact for assigned principals and collaborates closely with the Director of Property Management and family office leadership.

Key responsibilities include, but are not limited to:

House & Hospitality Management

Oversee daily operations of primary residences, vacation homes, and investment properties

Perform regular inspections to ensure each property is maintained to the highest standards

Develop and manage detailed preventative maintenance schedules

Coordinate all repairs, service calls, and emergency responses

Maintain accurate property manuals, asset inventories, and maintenance records

Ensure all building systems (HVAC, plumbing, electrical, security, pools, elevators, and specialty systems) are fully operational

Staff Management

Recruit, onboard, train, and supervise household staff

Develop schedules, job descriptions, and performance reviews

Coordinate payroll

Vendor Management

Source, vet, negotiate, and oversee third-party service providers

Obtain competitive bids and negotiate favorable pricing and service agreements

Verify insurance certificates, contracts, and compliance documentation

Monitor vendor performance and accountability

Financial Management

Prepare and manage operating and capital budgets

Review invoices and approve expenses in accordance with delegated authority

Track spending against budget and identify cost-saving opportunities

Coordinate with Athena’s finance and accounting team on reporting, accruals, and forecasting

Project Management

Manage renovations, capital improvements, and special projects from concept through completion

Coordinate architects, designers, engineers, contractors, and consultants

Monitor budgets, schedules, and quality standards

Ensure all permits, inspections, and close-out documentation are completed

Asset Management

Oversee ancillary assets including automobiles, art collections, wine cellars, and specialty equipment

Coordinate maintenance, registrations, insurance, and storage

Security & Risk Management

Manage physical security systems and access controls, including developing and maintaining procedures for security and access

Coordinate cybersecurity and smart home vendors as needed

Ensure compliance with insurance requirements and risk mitigation practices

Maintain emergency preparedness plans

Qualifications & Experience

Bachelor’s degree in business administration, hospitality, property management, or related field preferred

10+ years of total work experience, including 5+ years of experience managing luxury estates and/or private households

Experience overseeing multiple residences and/or multiple principals

Strong knowledge of residential building systems and preventative maintenance

Proven staff leadership and vendor management experience

Demonstrated expertise in budgeting, financial reporting, and contract negotiation

Exceptional organizational and project management skills

Ability to remain calm and resourceful under pressure

High level of integrity, discretion, and emotional intelligence

Valid driver’s license and ability to travel as needed

Experience with smart home systems (Lutron, Creston, Savant) preferred

Hospitality experience at five-star hotels or luxury resorts preferred

Compensation & Benefits

The base salary for this New York-based position ranges from $125,000 to $150,000, depending on experience, skills, and responsibilities. Actual salary may vary based on qualifications and the level at which the role is hired. In addition to the base salary, the role includes a discretionary incentive compensation program, and a full benefits package, including medical and life insurance, retirement plans, tax-free savings options, and access to other healthcare programs.