Workshop Planner

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai, United Arab Emirates. Structured into five operating divisions—automotive, financial services, real estate, retail, and healthcare—the group employs more than 35,000 people across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Its entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of customers in the societies where it operates.

By upholding its values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of its customers every day.

Overview of the role

We are currently building a strong pool of talent for future workshop planner opportunities across the UAE.

The workshop planner plays a key role in coordinating workshop activities by assigning technical jobs to technicians according to their skills and capabilities. Acting as the main link between the frontline team and the workshop, the role ensures efficient workshop utilization, accurate job progress monitoring, and the timely delivery of vehicles to customers.

What you will do

• Allocate technical jobs to technicians based on job requirements, skill level, and work category.
• Monitor the technician planning board and job progress control board.
• Ensure fair and accurate job distribution to support technician productivity and efficiency.
• Track work in progress and ensure assigned jobs are completed according to schedule.
• Support the Fix It Right process and help achieve quality targets.
• Monitor time-clocking practices and escalate any deviations or operational concerns.
• Provide regular vehicle progress updates to service advisors to support on-time customer delivery.
• Communicate changes affecting vehicle completion, including parts shortages, additional work, warranty concerns, delayed diagnosis, or identified damage.
• Collaborate with internal and external teams to maintain a smooth and efficient workshop operation.

Required skills to be successful

• Strong workshop planning, coordination, and job allocation skills.
• Good technical understanding of automotive repair requirements and repair orders.
• Ability to match technical jobs with the appropriate technician skill set.
• Working knowledge of workshop planning systems, job progress boards, and performance reports.
• Strong organizational and time-management skills.
• Good written and verbal communication skills.
• Ability to monitor multiple jobs, prioritize effectively, and escalate concerns promptly.
• Good command of the English language.

About the team

You will be part of a fast-paced aftersales team focused on workshop efficiency, service quality, and timely vehicle delivery. You will work closely with technicians, service advisors, workshop supervisors, and other support teams to ensure jobs progress smoothly and customers receive timely updates.

What equips you for the role

• Diploma in automobile engineering, mechanical engineering, or a related technical field.
• Qualification or experience as a diagnostic technician, or an equivalent technical background.
• At least two years of relevant experience in workshop planning, job control, or a similar automotive aftersales role.
• Previous GCC experience is preferred.
• A valid UAE driving licence will be an advantage.
• Experience using workshop planning or enterprise resource planning systems is desirable.

We’re here to provide excellent service, and a little help from you can ensure a five-star candidate experience from start to finish.

Before you apply, please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you. Take the time to prepare a well-crafted and personalized CV to further boost your visibility. Our global talent acquisition team members are assigned to specific businesses to help us make the best matches between talent and opportunities. We consider both the compatibility of skills and behaviors and how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to be available to you throughout the application process. We make every effort to review and respond to every application.