Your tasks
- Process and manage incoming domestic and international orders from receipt to delivery.
- Prepare and verify all shipment documentation including commercial invoices, packing lists and custom paperwork.
- Take full ownership of the relationship with Logistic Warehouse Service Provider, ensuring accountability, communication and timely fulfilment.
- Collaborate closely with internal teams across sales, operations and regulatory teams to ensure order execution and compliance.
- Track end-to-end shipments and proactively resolve delays or delivery issues.
- Ensure all shipment comply with country-specific regulations and configurations.
- Monitor stock levels and maintain accurate records for traceability and quality audits.
- Lead stock take and audits activities upon request.
- Provide regular inventory status updates to management team.
- Contact point for internal and external customers regarding order status.
- Support continuous improvement initiatives related to packaging integrity, labelling and logistic processes.
- Reconcile monthly warehouse, freight and courier charges ensuring accuracy and cost control.
- Conduct incoming quality inspection in accordance to procedures and quality requirements.
- Familiar with international shipping incoterms.
- Coordinate with internal teams to ensure quotations are prepared and issued accurately and on schedule.
- Keep accurate records of pricing, distributor agreements, and other commercial terms.
- Manage internal work instructions and product labelling requirements, ensuring logistics partners comply with the outlined procedures.
