Customer Service Respresentative

Responsibilities:

Serve as the primary point of contact for customers, ensuring an exceptional customer experience at all times Respond promptly to customer inquiries through phone calls, emails, WhatsApp, social media platforms, and walk-in visits Provide accurate information regarding vehicle bidding processes, auto care services, pricing, and company offerings Build and maintain strong relationships with existing and prospective clients Follow up on customer inquiries, transactions, and service requests to ensure satisfaction Handle customer complaints professionally and ensure timely resolution Maintain accurate records of customer interactions, feedback, and service requests Coordinate effectively with internal teams to ensure smooth service delivery Identify opportunities to improve customer satisfaction and customer retention Support lead generation and business growth by converting inquiries into paying customers Monitor customer feedback and provide recommendations for service improvement Take initiative in identifying challenges and proposing practical solutions Assist management with administrative and operational tasks where necessary Represent the company's values, brand, and reputation professionally at all times

Requirements:

Minimum of 2–3 years' experience in customer service, client relationship management, front desk operations, sales support, or a related role Minimum of HND or Bachelor's Degree in Business Administration Excellent verbal and written communication skills Strong interpersonal and relationship-management abilities Ability to multitask and work efficiently in a fast-paced environment Strong problem-solving and conflict-resolution skills Good organizational and time-management skills Proficiency in Microsoft Office applications and digital communication tools Ability to work independently with minimal supervision Female candidate aged between 30 and 35 years High level of professionalism, integrity, and accountability Candidates must reside in Ogba and Ikeja environments

Preferred Qualities

Have an ownership mentality and take responsibility for outcomes Be proactive rather than reactive Treat customer concerns with urgency and professionalism Be committed to the growth and success of the company Demonstrate strong business awareness and customer-centric thinking Be dependable, trustworthy, and highly organized Possess a positive attitude and a willingness to go the extra mile for customers

Remuneration: NGN  150,000naira