Business Development
- Identify and develop new business opportunities with homeowners, interior designers, architects, developers and contractors.
- Build and maintain long-term relationships with clients and business partners.
- Prepare project proposals and business presentations.
- Represent the company at networking events, exhibitions and industry activities.
Project Management
- Coordinate projects from consultation through completion.
- Liaise with clients, suppliers and internal teams to ensure smooth project execution.
- Monitor project schedules, progress and quality standards.
- Ensure projects are delivered according to agreed timelines and customer requirements.
Service Excellence
- Deliver professional and responsive customer service throughout the project lifecycle.
- Understand customer requirements and provide suitable decorative surface recommendations.
- Handle customer enquiries and resolve issues promptly.
- Maintain strong customer relationships and ensure a positive customer experience.
Interior Design Knowledge & Product Styling
- Develop knowledge of interior design concepts, decorative finishes and product applications.
- Recommend suitable colours, textures and finishes that complement different interior styles.
- Assist clients in selecting products that meet both functional and aesthetic requirements.
- Work closely with designers and project stakeholders to achieve the desired design outcome.
Sustainability Knowledge & Awareness
- Develop knowledge of environmentally sustainable decorative surface solutions.
- Promote eco-friendly materials and responsible product selection.
- Support the company's sustainability initiatives and educate customers on the benefits of sustainable products.
Market Research & Trend Analysis
- Conduct market research on customer preferences, competitor activities and industry developments.
- Monitor interior design, furniture and decorative surface trends.
- Analyse market information and recommend new business opportunities.
- Share market insights with management to support business planning and product development.
Customer Relationship Management
- Maintain accurate customer and project information using the company's CRM system.
- Monitor customer engagement and project progress.
- Support digital workflow improvements to enhance operational efficiency and customer experience.
Continuous Learning
- Participate in structured On-the-Job Training (OJT) and professional development programmes.
- Continuously improve knowledge in business development, project management, customer experience and industry best practices.
- Apply newly acquired knowledge and skills to improve business performance.
