IT Helpdesk & Onsite Support Engineer (12 Month Contractor)

Purpose of the Position To provide day-to-day IT helpdesk and onsite support services for users at the HCM Branch, ensuring stable and efficient operation of end-user computing, IT equipment, and related IT services. The role acts as the first point of contact (Tier 1 support) for local users and supports the IT Infrastructure team in maintaining...

Experience

• 1-3 years of experience in IT Helpdesk, Desktop Support, or End User Support.
• Experience supporting corporate office users.
• Banking or financial institution experience is an advantage.

Technical Skills Required

• Windows 10/11 administration and troubleshooting
• Microsoft Office / Microsoft 365
• Active Directory fundamentals
• PC, laptop, printer and peripheral troubleshooting
• Basic LAN and Wi-Fi troubleshooting
• IT asset management
• Ticket handling and customer support

Preferred (Nice to Have)

• Basic...