Key Responsibilities
- Coordinate import and export shipments by air and sea.
- Work with overseas agents, carriers, trucking companies, warehouses, and other service providers.
- Arrange cargo collection, delivery, trucking, customs clearance, and related services.
- Track bookings, schedules, rates, and cargo status with vendors and overseas agents.
- Coordinate shipment requests with internal teams.
- Update customers on shipment progress and respond to enquiries promptly.
- Prepare shipping documents, permits, quotations, invoices, delivery orders, and other paperwork.
- Request and compare freight rates and vendor quotations.
- Monitor shipments and help resolve delays or other operational issues.
- Handle data entry, filing, and general administrative tasks.
Requirements
- 1–2 years of experience in freight forwarding, logistics, customer service, or operations is preferred.
- Basic knowledge of air and sea freight procedures is an advantage.
- Good communication and coordination skills.
- Comfortable liaising with customers, vendors, and overseas agents.
- Proficient in Microsoft Office and general computer applications.
- Organized, responsible, and attentive to detail.
- Able to work independently and contribute as part of a team.
