Customer Experience Associate - English C1

Location: Colombia

Employment Type: Full-Time

Position Overview

As a Customer Experience Associate, you will play a key role in delivering an exceptional luxury experience to our customers. You will serve as a brand ambassador, providing personalized support, resolving customer needs, and ensuring every interaction reflects the RH commitment to excellence.

This role is ideal for a polished, customer-focused professional with a passion for service, interior design, and home furnishings.

Key Responsibilities

• Embody and promote RHs Vision, Values, and Beliefs in every customer interaction.
• Represent the RH brand through professional communication, personal presentation, and exceptional service.
• Welcome and engage customers to identify their needs and connect them with the appropriate team members or resources.
• Deliver a seamless and personalized customer experience that exceeds expectations.
• Collaborate with cross-functional teams and leadership to ensure customer concerns and requests are resolved effectively.
• Build customer loyalty by developing a strong understanding of RH products, services, systems, and processes.
• Educate customers on RH Interior Design services and identify opportunities to connect them with design professionals.
• Maintain strong relationships with customers through proactive communication and follow-up.
• Demonstrate an entrepreneurial mindset and contribute ideas to improve customer satisfaction and operational excellence.
• Resolve customer issues with professionalism, empathy, and sound judgment while always doing the right thing.

Qualifications

Required Skills & Experience

• Previous experience in customer service, hospitality, retail, luxury sales, or a related customer-facing environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Problem-solving mindset with a proactive and positive attitude.
• Comfortable collaborating with multiple teams and stakeholders.
• Proficiency in using customer service systems, CRM platforms, and Microsoft Office applications.

-Requerimientos-

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Francés ,Inglés
• Conocimientos: Minoristas