Customer Experience Manager

Samsung Vina Electronics (Savina-S)Bitexco Financial Tower, Sai Gon Ward, HCMCvietnamworksobjavljeno 30. 07. 2026
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  • Contact Center Operations Overall Key Performances Index (KPI) management:
  • Monitor overall Contact Center operations performance thru pre-defined system and index.
  • Analyze KPIs and conduct comprehensive report to CS management.
  • Customer experience management: Analyze all the processes that customers experience and participate in providing suitable customer services accordingly.
  • Quality management: Communicate with customers for customer quality control and...
  • Bachelor’s degree or above in Business Administration, Marketing, Management, or a related field.
  • Strong expertise in customer experience management, contact center operations, KPI management, customer satisfaction improvement, and digital/online customer service.
  • Strategic mindset with strong analytical, problem-solving, communication, and presentation skills.
  • Proven ability to lead cross-functional teams, drive operational excellence, and implement continuous...