CUSTOMER SERVICE ASSISTANT

Job Info:

• Basic up to $3,000 + AWS + VB
• Mon to Fri ; Office Hours
• West area
• Freight forwarding industry

Key Responsibilities:

• Liaise with customers, warehouse teams, and freight forwarders to ensure smooth daily operations
• Ensure all operational KPIs and service standards are consistently met
• Maintain proper cycle count records prepared by Customer Service Executives/Officers for audit purposes
• Investigate and reconcile stock discrepancies in a timely manner
• Handle shipment booking and coordinate transportation arrangements
• Process customer orders accurately and efficiently
• Compile and calculate monthly KPI reports
• Ensure Customer Service Executives/Officers submit KPI reports according to the established schedule
• Maintain accurate inventory records between internal systems and customers' WMS

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application. You are welcome to visit our website at www.rkgroup.sg RK Recruitment Pte Ltd | EA License No.: 20C0280 Raymond Ng Jun Han | EA Personnel No.:R1657009