Founding Account Manager
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.
ROLE OVERVIEW
As an Account Manager at Pylon, you will own commercial outcomes for a defined portfolio of customers in our post-sales base with a focus on expansion revenue, renewals, and strategic account growth. You’ll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a revenue-driven, relationship-focused leader who can balance commercial execution with customer value delivery.
WHAT YOU’LL DO
- Identify and drive expansion opportunities within an assigned book of customers
- Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes
- Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy
- Build and execute account plans that increase customer lifetime value and strategic engagement
- Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators)
- Maintain accurate forecasting, pipeline, and customer analytics
WHAT SUCCESS LOOKS LIKE
- Meeting or exceeding quarterly expansion + renewal revenue targets
- Strong alignment with CSMs measured by adoption signals and customer satisfaction
- Clear, executable account growth plans with measurable pipeline and closed revenue
- Timely and accurate forecasting with disciplined CRM discipline
WHAT YOU BRING
- 3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience
- Consistent track record of meeting or exceeding revenue targets
- Strong understanding of multithreading, executive relationship management, and value-based selling
- Ability to develop deep understanding of complex technical products and translate features into business value for customers
- Excited to build playbooks to help scale up the AM team
- Comfortable using CRM and revenue tooling (e.g., Salesforce)
- Data-driven in identifying, prioritizing, and progressing expansion opportunities within a portfolio
REQUIREMENTS
- Location: Based in San Francisco or willing to relocate, with enthusiasm for working in person.
- Customer Communication: Comfortable interacting with customers daily over chat and video.
- Analytical Thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.
- Operational Discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.
- Product Curiosity: Interested in exploring product nuances and designing more efficient workflows.
- Bonus: Experience building or analyzing dashboards in modern analytics tools.
Our perks
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas
Team: Currently 100+ and growing!