Junior Industrial Application Support Analyst (Outsource)

• Monitor and support industrial applications (PCS & MES) to ensure smooth manufacturing operations.
• Provide technical support to production users and troubleshoot application-related issues.
• Assist in identifying system errors, investigating root causes, and following up on reported incidents.
• Use basic SQL queries to retrieve, validate, and analyze data.
• Support database maintenance, barcode systems, scanners, and production-related IT activities.
• Participate in MES implementation, system testing, and improvement projects.
• Coordinate minor project activities and follow up on tasks and deliverables.
• Assist in preparing technical documentation, user guides, and training materials.
• Support routine system checks, software updates, and basic scripting activities.
• Collaborate with IT, production, and engineering teams to ensure system reliability and minimize production downtime.

Outsourced Contract Details & Benefits

• Annual Fulltime Contract is signed and renewed based on performance through Top Business Co.
• Medical & Social & life Insurance covered through Top Business Co.
• Transportation provided via Prometeon.
• Restaurant Meal & Cafeteria Benefits provided via Prometeon.
• Company giveaways provided via Prometeon.
• Employee can enroll in departmental trainings after probation period.
• Fridays & Saturdays weekends
• Sunday's smart working day (working from anywhere employee desire)
• Annual Yearly bonus.

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• 0–2 years of relevant experience; fresh graduates are welcome to apply.
• Alexandria Residence is a must.
• Good knowledge of SQL fundamentals (SELECT, JOIN, WHERE, INSERT, UPDATE).
• Good understanding of IT fundamentals, databases, and operating systems.
• Good working knowledge of Microsoft Office, particularly Excel.
• Good English command, both written and spoken.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication and teamwork skills.
• Familiarity with programming or scripting languages (Python, Java, C#, PowerShell, Bash) is a plus.
• Basic knowledge of Windows or Linux environments is a plus.
• Exposure to IT support, databases, MES, ERP, or industrial applications through internships or academic projects is an advantage.
• Willingness to work on shifts and provide on-call support when required.