Customer Service Operations Support

Your New Job Title: Customer Service Operations Support The Skills You'll Need: Customer Service, basic SAP, Advanced Excel, Office Administration Your New Salary: up to £20.75 per hour (Equivalent of up to £40K pa) Location: Newcastle Duration: Long-term temporary assignment until 30/04/2027 Job status: Hybrid, 2 days a week in office Working hours: 37.5 h per week, Mon-Fri (8am-4pm / 8.30am-4.30pm/ 9am - 5pm) Job posting ID: 23519

Who You'll Be Working for:

An international leader in household products.

Main responsibilities:

·Supporting day-to-day operations of the customer service team, coordinating assignments, and maintaining high service quality. ·Providing an administrative support to Order Management team. ·Resolving issues relating to order receipt through to delivery for both Customers and Sales. ·Acting as a key point of contact both internally and externally. ·Liaising internally with other stakeholders. ·Building and maintaining excellent external customer relationships with some of our longest standing retail partners. ·Developing and building understanding of robotic order management processes, including executing and monitoring robotic processes to meet business needs. ·Using SAP to manage customer data, track orders, update service requests, and order processing. ·Verifying data accuracy and ensure all transactions are recorded properly within the system. ·Ensuring compliance with company policies, quality standards, and data protection regulations.

The Skills You'll Need to Succeed:

Previous Customer Service/ Office Administration experience. Strong Excel skills. SAP - basic knowledge. Excellent organizational skills. Acute attention to detail is essential. Ability to learn quickly and work autonomously. Outstanding verbal and written communication. Possess excellent problem solving and decision-making skills. Ability to work to required timings and deadlines and respond to urgent issues as needed. We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.