Network Operations Analyst II
What You'll Do
Monitor, analyze, and support enterprise network environments to ensure optimal performance and availability.
Investigate network incidents, outages, and performance degradation issues.
Lead root cause analysis and drive corrective and preventive actions to reduce repeat incidents.
Serve as an escalation point for complex technical issues and collaborate with engineering teams to resolve them.
Work directly with customers and internal stakeholders to troubleshoot connectivity and service issues.
Support LAN, WAN, VPN, cloud, wireless, and security technologies.
Participate in customer implementations, migrations, and infrastructure improvement projects.
Support the transition of new products and network solutions from Engineering to Operations.
Maintain accurate documentation, knowledge articles, and operational procedures.
Manage incident, problem, and change activities using ITSM and ITIL-based processes.
Identify opportunities for automation, operational efficiency, and continuous improvement.
Participate in an on-call rotation as needed.
What We're Looking For
Required
Bachelor's degree in Information Technology, Computer Science, Network Engineering, or equivalent experience.
3+ years of experience supporting enterprise network environments.
Strong understanding of:
- TCP/IP
- Routing and switching
- DNS and DHCP
- VPN technologies
- Network monitoring tools
- Firewall concepts
Experience troubleshooting and resolving network-related incidents.
Strong analytical and problem-solving skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Excellent communication and customer service skills.
Nice to Have
Experience supporting:
- Fortinet
- Cisco Meraki
- Palo Alto
- Creadlepoint
- AWS networking environments
Experience working in an ITIL-based support organization.
Understanding of PCI-DSS or related compliance frameworks.
Experience with cloud networking and infrastructure.
Network certifications such as:
- CCNA
- Network+
- JNCIA
- Palo Alto Networks certifications
- Meraki certifications
How You'll Succeed
People who thrive on our team show:
- Decision Quality – makes sound decisions and knows when to escalate.
- Ensures Accountability – takes ownership and follows through on commitments.
- Manages Complexity – quickly identifies root causes and solves challenging technical issues.
- Plans and Aligns – prioritizes effectively and works proactively.
- Tech Savvy – embraces emerging technologies, automation, and AI-enabled tools.
- Drives Results – consistently delivers high-quality outcomes.
- Optimizes Work Processes – seeks continuous improvement opportunities.
- Cultivates Innovation – looks for new and better ways to solve problems.