Intervention & Optimization Office (ioo) Lead - Digital Payments

Job Title: Intervention & Optimization Office (IOO) Lead - Digital Payments Employment type: Contract (On-site) Contract length: 12 months Location: Accra, Ghana PURPOSE OF THE PROJECT Provide a single orchestration point across priority West and Central Africa (WCA) initiatives. The role will translate strategy into disciplined execution, maintain an integrated view of priorities and dependencies, and coordinate stakeholders, funding, resources, governance, and leadership reporting. Core Responsibilities and Accountabilities:

• Strategically align initiatives with agreed WCA priorities and intended business outcomes.
• Create cross-team operating alignment across Country Managers, Client Services, and other internal stakeholders.
• Orchestrate funding and resource requirements across initiatives, highlighting dependencies and constraints.
• Maintain integrated governance, executive reporting, and leadership visibility across the initiative portfolio.
• Support client prioritization and sequencing to ensure efforts are focused and coordinated.
• Translate strategic direction into clear execution priorities, ownership, follow-through, and decision tracking.
• Identify cross-functional risks, dependencies, and delivery gaps, and coordinate timely resolution.
• Drive operating discipline rather than limiting the role to status collection and reporting.

Knowledge and Experience:

• Senior experience in business planning, transformation, PMO, business operations or a comparable business and project-management role.
• Demonstrated ability to translate strategy into executable plans and measurable follow-through.
• Experience in performance management, executive reporting, and cross-functional coordination.
• Commercial mindset with confidence working across senior, multi-functional stakeholders.
• Ability to maintain an integrated view of priorities, dependencies, resources, and delivery commitments.

Mandatory Skills:

• Bachelor's degree in Finance, Economics, Business Administration, Computer Science, Information Technology, or a related field (Master's preferred).
• Previous experience within Banking, Digital Payment & Card solutions, or the FinTech industry.
• Regional experience, including working in a faced-paced matrix organisation.
• Excellent communication skills in English (written, verbal, and presentation), French preferred.

Preferred Skills:

• Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.
• An understanding of regional regulations across financial services or payment networks.

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