Customer Service Officer (Warehouse)

Job Description Downloading BOM List & drawings Creating PO and Sales Orders in SAP Providing extended support for returns and credit (HDD) Processing orders Formatting customer-provided order Excel sheets Declaring DHL waybill information Managing ASP's outbound shipment requirements Handling battery shipments (AWB declaration as dangerous goods) Preparing quotations for parts availability (pricing, stock, sub-parts) Converting sales orders to invoices using VL10C (VA02 to verify ASP ship-to party code) Updating reports (300 & 400) to track sub-parts (SDE0107) Pre-alerting ASP with signed documents Uploading signed documents to SharePoint Providing manual documentation for specific ASPs (India, PT. Sharp) Managing the new incoming process (Receiving) Applying for SSD permits to the Philippines Coordinating with forwarders Reporting system issues affecting operations Investigating inventory vs. physical discrepancies impacting order processing Support Warehouse Activities Taking part in Stock Take and Audits Requirements 2-3 year of experience Secondary education Work 5.5 days