Key Account Manager FQHC & 340b

Be the go-to expert for FQHC pharmacy success!

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring an Account Manager, FQHC, who will receive inbound phone calls, emails, chats, and escalated tickets from their accounts or escalated calls from “Tier 1” support ensuring open tickets are addressed and updates are communicated back to the pharmacy.

Please note:

This role is based in our Grapevine, TX office

Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

This is a customer account support role and does not involve sales or cold calling

What You’ll Do:

Operate as the point of contact for all matters specific to onboarding of FQHC accounts

Build and maintain strong, long-lasting customer relationships with all members of assigned accounts, such as pharmacy owners, managers, and staff members

Ensure the timely and successful delivery of solutions to clients’ unique needs such as configuring and customization of Liberty’s software

Work with all departments to ensure project resolutions with software errors, and hardware troubleshooting or replacements etc.

Communicate clearly with clients about status of purchases, trouble tickets, and requests

Assist with high severity requests or issue escalations as needed

Work with assigned accounts to guide and aid in configuring software and computer settings to customize software to best meet each client’s unique needs

Provide web-based training for Liberty’s pharmacy software

Become an expert on Liberty’s software to answer questions and guide clients in best practices for their specific needs

Assist in other areas when needed

Qualifications:

2+ years' experience working with a Federally Qualified Healthcare Center

Knowledge about the 340b drug pricing program

Demonstrated ability to communicate, present, train, and effectively assist in decisions at all levels of client organizations

Proven ability to manage multiple projects at a time while paying strict attention to detail

Excellent listening and critical thinking skills

Bachelor’s degree preferred

Certified pharmacy technician (CPhT) certification a plus

Professional and friendly demeanor is a must

Benefits Starting Day One:

100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost

Family coverage available with Liberty contributing 50% of the premium

Fully vested 401(k) with employer match

Employer contributions to Health Savings Accounts (HSA )

Generous paid time off and paid holidays

Tuition reimbursement and continuing education support

Adoption expense reimbursement

Dependent Care Flexible Spending Account (FSA) for tax savings on childcare

Confidential counseling resources for mental health, financial planning, and more, via Optum EAP

Fully stocked breakroom

Join the team that makes a difference and APPLY TODAY!