Assistente Atendimento I (Marketplace Out)
Accountabilities: The Assistente Atendimento I will be responsible for providing customer support across marketplace channels, ensuring accurate resolutions, maintaining service quality standards, and identifying opportunities to improve operational processes.
Provide customer service through marketplace channels, delivering fast, clear, and customer-oriented solutions.
Handle requests related to orders, deliveries, cancellations, refunds, exchanges, and post-sales support.
Analyze each case according to marketplace policies and internal procedures to ensure appropriate resolutions.
Act proactively to prevent and reduce impacts on store reputation by resolving issues within established SLAs.
Register customer interactions accurately across internal systems and service platforms.
Identify recurring issues and suggest improvements to operational processes.
Meet productivity, quality, adherence, and customer experience performance goals.
Requirements:
The ideal candidate is a customer-focused professional with strong communication skills, organization, and the ability to work with digital platforms and service processes in a fast-paced environment.
High school diploma required; higher education in progress is a plus.
Previous experience in customer service, preferably within e-commerce or marketplace operations.
Strong written and verbal communication skills.
Analytical ability to evaluate situations and make appropriate decisions.
Organization skills and ability to manage priorities effectively.
Comfort using digital systems, platforms, and customer service tools.
Collaborative, proactive profile with a strong focus on customer experience.
Experience with marketplaces such as Mercado Livre, Amazon, Shopee, TikTok Shop, or similar platforms is a plus.
Knowledge of CRM and service tools such as Salesforce, Zendesk, Gobots, or similar solutions is desirable.
Familiarity with customer service metrics such as SLA, quality indicators, FCR, reputation, and productivity is a differential.
Availability to work according to operational schedules is preferred.
Benefits:
Medical and dental insurance.
Medication assistance.
Health support benefits for family members.
Free psychotherapy sessions and telemedicine services.
Flu vaccination programs and health initiatives.
Meal voucher or on-site restaurant options, depending on work model.
Food allowance and holiday food allowance.
Fitness and wellness programs with access to gyms and activity studios.
Remote work assistance for eligible work models.
Pet health plan options.
Birthday day off.
Discounts on products and exclusive employee offers.
Partnerships with stores, courses, academies, and services.
Travel and accommodation programs.
Childcare support and family assistance programs.
Extended parental leave.
Transportation allowance and parking support for eligible work models.
Life insurance and financial security programs.
Private pension plan.
Consigned loan options.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
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