Swedish Customer Service Admin, system CCC - Riga

Reference: TELA *You need to have an European passport to apply for this position.* We offer

Work from nice, modern offices in Riga

Paid relocation (flight, 1 month accommodation paid by the company)

Career development possibilities within the company

Private medical health care

Monthly food tickets

The job As the customer service administrator, you will be responsible for monitoring and ensuring that incoming cases do not remain in the case management system, and that errors are fixed effectively. Your daily work will include tasks like these:

Staff switchboard according to current procedures

Create orders in the entrance and convey cases via case management system

Help with other administrative customer centre related tasks

Answer incoming calls and emails

Manage error reports from customer case management system

Register workorders and convey to the districts

Assist with administrative tasks such as invoicing checking before invoices are released, crediting manages common email basket invoice request handle debt collection deviating invoices

Manage your inbox for customer admin, register customers in MDM

Manage layoff and exits activity

Handling error in invoice

Registration of new projects

Your qualifications 💭 You speak and write Swedish at a B2 or C1 level and you can communicate in English (B1). 🎓 2-4 years experience in related role.

Post-secondary education in finance administration.

💻 You have a good understanding and level of computer handling skills. 💪🏻 Strong analytical and interpretation skills with a "continuous improvement" and agile mindset. 🥇 You have strong communication skills and you work well under pressure with deadlines. If you have any questions about the position, please feel free to send an email to info@jobsqd.com. We are ready to help.