Hospitality & Catering Administrator (Full-Time)
Major League Baseball is looking for a Hospitality & Catering Administrator in the Food & Beverage department to support the daily administrative, hospitality, and operational functions of the Food and Beverage department. This role assists with the coordination and execution of catering, concessions, dining services, team meals, hospitality functions, and special events throughout the property. The position provides key support in event logistics, staffing coordination, billing, invoicing, scheduling, sales tracking, inventory reporting, and guest communication to ensure efficient operations and to deliver a high-quality service experience across all Jackie Robinson Training Complex food and beverage outlets.
Responsibilities
Provide daily administrative support for the Food & Beverage department, including catering, concessions, dining services, hospitality functions, and special events
Maintain department records, operational documents, event notes, billing files, and other administrative tracking tools
Support the Manager, Food & Beverage, with department planning, reporting, communication, and follow-up items as needed
Coordinate and support hospitality and catering operations throughout the property, including team meals, catered events, game-day functions, VIP hospitality, concessions, and dining services
Assist with event logistics, including setups, breakdowns, service timelines, meal schedules, staffing assignments, equipment needs, and client expectations
Work closely with the Event Planning team and internal departments to ensure food and beverage needs are properly communicated, coordinated, and executed
Support both front-of-house and back-of-house operations to ensure service standards, organization, cleanliness, and operational efficiency are maintained
Monitor service areas to ensure guest needs, staffing levels, product availability, and presentation standards are being met
Assist with menu updates, pricing adjustments, product availability, and communication of operational changes to staff
Operate, update, and troubleshoot POS systems and hospitality software platforms
Process invoices, billing reconciliations, purchase tracking, and administrative documentation using hospitality software systems and manual tracking methods when necessary
Monitor and track daily sales activity while assisting with revenue projections, labor tracking, and operational reporting
Assist with inventory tracking, product ordering, receiving, and supply management to support food and beverage operations
Help ensure proper product storage, inventory controls, and cost management procedures are followed
Ensure compliance with department procedures, food safety standards, sanitation guidelines, cash handling procedures, and company policies
Assist with training and onboarding new Food & Beverage team members as needed
Model professional communication, strong customer service, and positive guest interaction when working with staff, clients, vendors, and guests
Perform additional responsibilities as assigned by the Manager, Food & Beverage or other leadership team members
Qualifications & Skills
High School diploma, GED, or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management, Business Administration, Culinary Management, Event Management, or related field preferred
Minimum of two (2) years of hospitality, catering, food and beverage, restaurant, event operations, or administrative management experience required
Ability to manage multiple priorities, deadlines, events, and operational needs in a fast-paced hospitality environment
Strong problem-solving, critical thinking, and time management skills
Ability to work independently while collaborating effectively with Food & Beverage leadership, internal departments, staff, vendors, clients, and guests
Ability to stand, walk, bend, lift, carry, push, or pull items as needed while moving throughout kitchens, concessions locations, dining areas, event spaces, and outdoor venues
Flexibility to work irregular hours, including evenings, weekends, holidays, and event days as needed indoors and outdoors in varying weather conditions based on operational and event needs
Must be able to obtain and maintain a valid food handler certification
Must maintain professionalism, attention to detail, and strong customer service skills in a high-volume hospitality environment
Top MLB Perks & Benefits
Medical/Dental/Vision coverage
Company Matched 401(k) Plan
Paid Sick/Time Off and Holidays
Parental Leave
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Employee Assistance Programs (EAP)
Training & Development Programs
Discounts on MLB and JRTC merchandise
Access to special events at JRTC
JRTC Employee & Family appreciation events
The Jackie Robinson Training Complex (JRTC), operated by Major League Baseball (MLB) located in Vero Beach, Florida, serves as a year-round hub for amateur development initiatives and events designed to diversify and strengthen the talent pipelines of baseball and softball. We are the permanent home to several signature youth-focused events and programs, such as the Nike RBI World Series and the Hank Aaron Invitational, which teach players how to succeed on and off the field. The historic facility, formerly known as Dodgertown, was renamed Jackie Robinson Training Complex in honor of its trailblazing namesake.
Please note: All job offers will be based on successfully completing a background check.