PC Provisioning Technician - Washington, DC

Info-waysWashingtonJob.boobjavljeno 27. 07. 2017

Role: PC Provisioning Technician Location: Washington, DC Duration: 6+ Months

BGV will be done for the selected candidates.

Essential Job Functions:

Install computer image, following instructions provided
Deliver and install provisioned equipment at user location, and perform basic installation and troubleshooting when required
Ensure Service Level Agreement is maintained when providing service to clients
Provide events and rental support by coordinating with clients, deliver and install equipment at requested location, and perform basic troubleshooting
Ensure that the asset information for all provisioned equipment is updated in Remedy/PCIM
Oversee equipment inventory and inform WBG Team Lead stock projections to allow time to purchase
Follow established and tested process and procedures provided by the WBG Team Lead
Validate installation through defined quality assurance procedures
Ship PC equipment to country offices when required
Fill-in, review, and turn-in tracking documents on a daily/weekly basis
Ensure work environment is maintained (clean, organized, and safe)
Assist PCP Coordinator in providing weekly statistics for WBG Team Lead on a regular basis or on demand

Educational Qualifications and Experience:

Education: Bachelor’s degree
Role Specific Experience: 2+ years of work experience relevant to the duties and accountabilities of the position
Experience in Windows Vista / Win-7 PC Imaging and staging
Experience in asset management

Certification Requirements: None specified

Required Skills/Abilities:

Strong knowledge of troubleshooting PC Operating System and Hardware issues
Ability to install a client’s standard/core software packages and new releases of these packages as instructed in written guidelines
Ability to follow instructions
Capacity to assume increasing responsibility
Ability to work effectively in a team environment
Excellent verbal and written communications skills
Excellent administrative skills: organized, efficient, detail oriented, and versatile
Excellent customer service approach to dealing with people at all levels
Exhibit pleasant, professional, and courteous workplace etiquette

Desired Skills/Abilities:

Pluses for Levels: (level II, III):

Experience Matrix for Levels:

Please respond with your word resume and requested details:

Full Name : Work Authorization: Contact Number : Email ID : Skype ID: Current location: Willing to relocate : Rate/hr :

All your information will be kept confidential according to EEO guidelines.