Responsibilities are:
- Handle incoming quotations, sales orders, invoices, and delivery orders accurately and on time.
- Monitor order progress and coordinate with warehouse, logistics, procurement, or production teams to ensure timely deliver.
- Prepare and manage sales contracts, billing follow-ups, and coordinate with finance for collections.
- Build sales proposals, pitch decks, presentations, quotations, and client-facing collateral.
- Keep customer records, sales pipelines, transaction histories, and operational dashboards up to date.
- Assist with team calendars, meetings, travel arrangements, and internal workflow planning.
- Serve as a point of contact for customer questions, order status updates, and feedback.
- Address delivery delays, billing discrepancies, or product complaints in coordination with internal teams.
- Facilitate smooth communication between sales representatives, finance, logistics, and management.
- Compile daily, weekly, and monthly sales and operational performance reports for management.
- Track sales metrics, target achievements, and inventory levels to spot performance gaps or stock shortages.
- Assist leadership with data-backed insights for sales forecasting and strategy refinement.
- Identify bottlenecks in sales administration or order fulfillment and recommend efficiency upgrades.
- Follow company policies, quality standards, and industry guidelines.
- Available to work on call ,shifts, afterhours, over weekends & on holidays.
