Customer Development Assistant Manager

/resource/themes/musterseiten/css/wp_landscape-213102-64.css

Customer Development Assistant Manager

Consumer Brands Administration Full Time Regular

About this position

• Support continuous business growth by ensuring all customers order are processed and delivered on time in full.
• Provide excellent service to external customers by collaborating with different internal stakeholders within Henkel (e.g. Sales team, Finance/ Credit Controlling team, and Customer Service Support (CSS) team in GBS Shanghai).
• Creates plans/strategies to improve customer service level and customer experience and achieve the long-term goal of enhancing sales for the product.
• Be the SC single contact window for commercial team by consolidating voice of Supply Chain internally.
• Forecasting customer demand and developing supply plans to enable promotions and new product launches with the customer.

What you'll do

• Order Management: Manage sales orders, including approval process, requirements identification, confirmation, and follow-up. Liaise with CSS Team in GBS Shanghai, to ensure orders key in accurately, goods delivered, timely credit and debit note processed.
• Reviews existing customer handling/satisfaction policies and monitors the current status of the customer care department.
• Drive optimization and efficiency on operation/process and SC KPI. (e.g. order automation).
• Acts an important role to communicate with commercial team, customers, and supply chain.
• Meeting participation and involvement (e.g. PPT preparation).
• Drive and facilitate S&OP process and KPI achievement.

What makes you a good fit

• Bachelor Degree.
• 4+ years solid experience in Supply Chain, transportation Management in a multinational company, FMCG industry is preferred.
• Strong ERP knowledge, SAP background is preferred. Strong PC skill, familiar with office software.
• Strong problem solving, communication and data analytical skil...