Customer Support Representative – Hospitality

Are you seeking a challenging and exciting new opportunity? Priority Hospitality, a leading technology company revolutionizing the hospitality industry, is looking for passionate individuals to join our growing Customer Support team.

Excellent communication skills:

• Strong verbal and written communication skills in both Hebrew and English.

Patience and empathy:

• Ability to listen attentively to customers and understand their needs.

Quick learner:

• Willingness to learn new technologies and stay updated on relevant knowledge.

Analytical thinker:

• Ability to analyze problems and find creative solutions.

Team player:

• Ability to collaborate effectively in a dynamic environment.

Nice to have:

• hospitality industry experience.

Skills:

• Provide exceptional customer support: Offer professional, efficient, and friendly assistance to our clients regarding technical issues related to our products.
• Management of new clients: from post-sales to training to go-live, engaging with internal and external interfaces, including time management, and monitoring skills.
• Troubleshoot effectively: Independently identify, analyze, and resolve system issues or follow established guidelines.
• Empower customers: Train new and existing customers on how to use our products.
• Document interactions: Accurately record all customer inquiries in our CRM system.
• Drive continuous improvement: Participate in projects aimed at enhancing our services and processes.